mygofer Associate job in COOKEVILLE

Company Name:
Sears Holdings
mygofer Associate job in COOKEVILLE
Requisition ID: 394348BR
Job Function: Customer Service
Employment Category: Seasonal
State: Tennessee (TN)
State or Province/City: COOKEVILLE
Post Code: 38501
Post Date: 09/26/2014
Brand: Kmart
Business Unit: Stores - Kmart
Store: 03715: COOKEVILLE, TN
Provides "World Class" member service by surprising and delighting our members every day. The mygofer associate greets and assists members with the use of the mygofer website, including the set-up of scheduled orders, special instructions along with the basic ordering process. Handles member order fulfillment and pick-up, in-coming phone calls and any other member contact.
o Ensures customer care and selling #1 priority
o Interacts with customers to determine and meet customer needs, provides assistance and support and ensures a positive shopping experience
o Follows mygofer procedures efficiently and effectively pulls and packs merchandise in an organized manner to fulfill customer orders
o Meets daily hours sales and customer deliver goals established for the department
o Knows store layout, services and locations of merchandise and tours area of responsibility and prioritizes jobs as needed. Assists in identifying and resolving issues
o Assists in training fellow associates in mygofer services, processes and tools
o Utilizes available reporting to help maximize sales and reduce shrink
o Demonstrates product knowledge of all product lines
o Ensures promotional programs are maintained, signed and replenished for entire event
o Recognizes and appreciates individual contributions/talents and fosters growth Supports team accomplishments
o Possesses a "can-do" attitude; enthusiastically identifies opportunities; creatively solves problems and executes with speed and purpose
o Values diverse people; shares ideas, communicates honestly and respects others; collaborates, debates and unites with others in order to develop the best ideas
o Displays strong skill set in use of Remote Maintenance Unit (RMU); utilizes RMU to track merchandise in the stockroom
o Displays knowledge in operation of point of sale (POS) system
o Understands the proper and approved way to organize the backroom in order to maximize production and organization
o Produces a Pick List Report to pull merchandise to efficiently and accurately fulfill orders from the stockroom
o Demonstrates a good understanding of the importance of correct unit integrity and pricing accuracy Communicates issues when found to maintain site accuracy and prevent waste
o Performs other duties as assigned
o One or two years of retail experience or equivalent
o Strong reading, writing, verbal and arithmetic skills
o Ability to lift and move merchandise, typically a minimum of 20 lbs but could be as much as 100 lbs
o Ability to understand and follow verbal and written instructions
o Repetitive bending, lifting, stretching and reaching
o Basic knowledge of web based systems and tools
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