Customer Experience Support
Cookeville, TN Cookeville, TN Full-time Full-time Estimated:
$33.
5K - $42.
4K a year Estimated:
$33.
5K - $42.
4K a year 8 days ago 8 days ago 8 days ago
Job Description:
Headquartered in Charlotte, NC, TTI Floor Care- North America is a subsidiary of Techtronic Industries Co.
Ltd (TTI) and is the largest floor-care business in North America.
Our manufacturing facility, located in Cookeville, TN, is the only molded and hand-assembled Hoover, Royal, and Oreck operation in North America.
We are proud to claim Made in America on many of our great products.
TTI Floor Care is home not only to iconic brands but also to exceptional employees.
Our dedicated team works every day to bring consumers breakthrough products to help them lead a cleaner lifestyle.
We're committed to bringing collaboration and creativity into everything we do.
Our focus on Powerful Brands, Innovative Products, Operational Excellence, and Exceptional People drives our culture and mission.
Job Purpose:
The Customer Experience Representative is responsible for assisting current and potential customers by answering questions resolving concerns and maintaining account information.
Our goal at TTI Floor Care North America is to provide world-class service to our consumers and customers.
This role will report to the Senior Manager, Digital and Voice.
Duties and
Responsibilities:
Monitor a high volume of inbound calls while representing the voice of the brand.
Engage in active listening with callers, confirm or clarify information and defuse escalations.
Understand and meet or exceed call center metrics while providing excellent and consistent customer service.
Flexible schedule availability and overtime when needed Operate within a culture of Continuous Improvement, leading in a fast-paced environment that requires change agility.
Display the ability to effectively troubleshoot products with a single point of contact mindset All other duties as assigned
Qualifications:
REQUIRED:
Excellent written and verbal communication (this role interacts with a 100% remote department) Desire to work hands-on in an evolving and fast-paced environment.
Ability to work flexible hours and overtime when needed Familiarity with our industry is a plus High School graduation or equivalent, Associate's degree preferred, and 2 years of experience in customer service/or call center operations.
Proficient with Microsoft Office Suite (Word, Outlook) and working knowledge of phone systems.
Ability to remain calm and courteous under pressure, especially during peak hours.
The above statements are intended to describe the general nature and level of work performed by employees assigned to this position.
This document is subject to change at any time and is not intended to be exhaustive of all duties, responsibilities, and skills required by employees with this position title.
The physical requirements described on the supplemental Occupational Worksheet are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Reasonable accommodations may be made upon request.
#LI-TN1.
Estimated Salary: $20 to $28 per hour based on qualifications.
$33.
5K - $42.
4K a year Estimated:
$33.
5K - $42.
4K a year 8 days ago 8 days ago 8 days ago
Job Description:
Headquartered in Charlotte, NC, TTI Floor Care- North America is a subsidiary of Techtronic Industries Co.
Ltd (TTI) and is the largest floor-care business in North America.
Our manufacturing facility, located in Cookeville, TN, is the only molded and hand-assembled Hoover, Royal, and Oreck operation in North America.
We are proud to claim Made in America on many of our great products.
TTI Floor Care is home not only to iconic brands but also to exceptional employees.
Our dedicated team works every day to bring consumers breakthrough products to help them lead a cleaner lifestyle.
We're committed to bringing collaboration and creativity into everything we do.
Our focus on Powerful Brands, Innovative Products, Operational Excellence, and Exceptional People drives our culture and mission.
Job Purpose:
The Customer Experience Representative is responsible for assisting current and potential customers by answering questions resolving concerns and maintaining account information.
Our goal at TTI Floor Care North America is to provide world-class service to our consumers and customers.
This role will report to the Senior Manager, Digital and Voice.
Duties and
Responsibilities:
Monitor a high volume of inbound calls while representing the voice of the brand.
Engage in active listening with callers, confirm or clarify information and defuse escalations.
Understand and meet or exceed call center metrics while providing excellent and consistent customer service.
Flexible schedule availability and overtime when needed Operate within a culture of Continuous Improvement, leading in a fast-paced environment that requires change agility.
Display the ability to effectively troubleshoot products with a single point of contact mindset All other duties as assigned
Qualifications:
REQUIRED:
Excellent written and verbal communication (this role interacts with a 100% remote department) Desire to work hands-on in an evolving and fast-paced environment.
Ability to work flexible hours and overtime when needed Familiarity with our industry is a plus High School graduation or equivalent, Associate's degree preferred, and 2 years of experience in customer service/or call center operations.
Proficient with Microsoft Office Suite (Word, Outlook) and working knowledge of phone systems.
Ability to remain calm and courteous under pressure, especially during peak hours.
The above statements are intended to describe the general nature and level of work performed by employees assigned to this position.
This document is subject to change at any time and is not intended to be exhaustive of all duties, responsibilities, and skills required by employees with this position title.
The physical requirements described on the supplemental Occupational Worksheet are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Reasonable accommodations may be made upon request.
#LI-TN1.
Estimated Salary: $20 to $28 per hour based on qualifications.
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